Lumbre answers residents on WhatsApp and your website, 24/7, using only your real governing documents. Pool hours, parking, trash days, ARC steps, dues schedule, answered in English or Spanish, in seconds. Anything it can't answer goes straight to management.
Fictional community. Real behavior.
running on Lumbre
A lot of resident contact isn't a dispute. It's a lookup, something already written in the CC&Rs, the rules, or last month's newsletter. It just costs a human every single time.
Pool hours. Guest parking. Trash and bulk pickup. Gate codes. When are dues posted. What the ARC needs. New residents ask them again every month.
The office closes at five. Residents don't. The question that could have been answered Sunday night becomes an angry voicemail Monday morning.
In Nevada, Arizona, Texas, Florida and California, many owners and tenants are more comfortable in Spanish. That gap turns into violations nobody meant to commit.
A rushed staffer or a helpful board member answers from memory, slightly wrong. Now the community has two versions of the rule, and one of them is in writing to a homeowner.
No software to install, no portal migration, no IT project. Your management company keeps every system it already uses.
CC&Rs, rules and regulations, amenity schedules, ARC process, contact list, FAQs. PDFs are fine.
We turn them into the assistant's knowledge base, then we try to break it, including questions it should refuse. You review every answer before it goes live.
On WhatsApp or a chat bubble on the community website. No app to download, no new login, no training email to anyone.
This is written into the assistant's core instructions, not left to chance. It's the same guardrail we test against before any community goes live.
We build the demo on your real documents first, so the board can see the actual answers before anyone signs anything.
Send us what you have. We'll come back with a working assistant your board can test, including the questions it should refuse to answer.